If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at firstname.lastname@example.org.
We do not accept returns for books. However, we do allow for replacements and refunds of damaged items at our discretion. If you wish to receive a refund or replacement of your book, we must receive your request within 7 days of the date you received your item. Proof of purchase required. Email us photos of the damaged item with in 7 days to email@example.com.
Once we receive your photos, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your email and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your refund was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to replace the item with a new one. Please email firstname.lastname@example.org within 7 days of receiving your product to begin the process. You must attach photos of the unread, damaged book. We will send you an email to confirm that we’ve received your email and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your replacement was approved.
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
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